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TECHNOLOGY SUPPORT SERVICES


Technology Support Services department comprises of several teams that work in-tandem to deliver customer-centric technical support services. The Service Desk serves as 1st tier technical assistance for district offices while it provides 2nd and 3rd tier technical support to school personnel. The Desktop Support team facilitates repair services to each school and district office’s computing equipment via our new On-Site Service program or in our technology workshop. Server Support team members provide front and back-end support for the Bookkeeping, Nutrition, and Library systems. Support for 1st tier networking incidents are handled by the Network Support team.

These teams currently work in-step with other SCS Technology divisions to support over 15,000 pieces of computing equipment.


Jalona M. Edwards, Technology Support Manager
321-2258
j2edwards@scsk12.org

Bobbie Hughlett, Administrative Support
321-2259
bhughlett@scsk12.org


Technology Support Technicians

Name E-mail TSS Team Support Areas
Peter Hager phager@scsk12.org Lead Technician Incident Management
Technology & A/V Projects
Central Office West
Central Office East
Jeremy Boaz jboaz@scsk12.org Service Desk Technician Service Desk
On-Site Service Coordinator
Operations
Gordon McKay gmckay@scsk12.org Network/Server Support Networking
Nutrition
Bookkeeping
Library Systems
Jesse Gardner jgardner@scsk12.org Desktop Support Southwind HS
Bon Lin MS
Chimneyrock ES
Macon Hall MS
Lakeland ES
Bon Lin ES
Southwind ES
Darla Taylor dtaylor@scsk12.org Desktop Support Germantown HS
Schilling Farms MS
Highland Oaks PS
Highland Oaks ES
Dogwood ES
Tara Oaks ES
Southwind MS
Greg White gwhite@scsk12.org Desktop/Networking Support Central Office West
Central Office East
A/V & Networking Projects
Devanon Fitzgerald dfitzgerald@scsk12.org Desktop Support Millington HS
Millington MS
Millington ES
Barrett’s Chapel
Woodstock MS
Harold ES
Lucy ES
Rodne Gatewood rgatewood@scsk12.org Desktop Support Arlington HS
Dexter ES
Dexter MS
Renaissance North
Renaissance Lakeside
Northaven ES
Jeeter ES
Steve Harris S4harris@scsk12.org Server/Desktop Support Nutrition
Bookkeeping
Library Systems
Houston HS
Houston MS
Riverdale MS
Farmington ES
Ellendale ES
Kris Hughes K1hughes@scsk12.org Desktop Support Department of Exceptional Children
Bartlett HS
Bartlett ES
Appling MS
Rivercrest ES
Elmore Park MS
Oak ES
Jospeh Benson jbenson@scsk12.org Desktop Support Collierville HS
Collierville MS
Collierville ES
Bailey Station ES
Sycamore ES
Germantown ES
Germantown MS
LeRex Ly lly@scsk12.org Desktop Support Bolton HS
Arlington MS
Arlington ES
Mt. Pisgah MS
Shadowlawn MS
Alturia ES
Crosswind ES

 


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