Frequently Asked Questions

What are the hours of the SCS Family Care Centers?  
The SCS Family Care Centers are open year-round, except for system-wide In-Service dates and federal holidays.

 

FLICKER CLINIC
Open on school days from 7 a.m. – 6 p.m. and from 7 a.m. – 5 p.m. during the summer and on school holidays.

 

Who can visit an SCS Family Care Center?  
The SCS Family Care Centers are open to all active SCS employees with a valid SCS employee ID, as well as any family members covered by the employee’s SCS health insurance plan.

 

PROOF OF ELIGIBILITY: SCS employees must show their valid SCS ID badge. Family members who visit an SCS Family Care Center must have an insurance card proving they are covered by a current employee’s SCS health plan, as well as a copy of the employee’s valid SCS ID.

 

CONTRACT EMPLOYEES: Contract employees are not eligible to access the clinics. Only individuals who are primary employees of Shelby County Schools (i.e. payroll check processed by SCS) and family members covered on the employee’s SCS insurance plan are eligible to visit the SCS Family Care Centers.

 

RETIREES: Retirees that pay into the SCS insurance plan are eligible to visit the Family Care Centers. Retirees will have to pay their copay. Retirees on Medicare and/or Medicaid are not eligible to visit, as there is no coordination of health insurance benefits. Retirees are encouraged to maintain continuity and relationships with their primary care providers.

 

Must I have SCS health insurance to visit an SCS Family Care Center?
Active SCS employees with a valid SCS ID do not have to be covered by an SCS insurance plan to visit. However, an employee’s family members can visit only if they are covered by an SCS insurance plan.

 

Is it necessary to schedule an appointment?  

  • Appointments are required for ALL medical services in order to limit wait times as much as possible. NO WALK IN’s.
  • All on the job injuries (OJI’s) or possible OJI’s must make appointments.
  • APPOINTMENTS can be scheduled by calling (901) 416-6079
 

What is the cost for an SCS employee to visit an SCS Family Care Center?
There is no co pay for any active SCS employees with a valid SCS ID badge to visit a Care Center.

 

LAB WORK & PRESCRIPTIONS:  In-house labs and any prescribed in-stock generic medications are included in the cost-free services for eligible SCS employees. No billing will occur to the employee at the clinic.

 

OFF-SITE REFERRALS: Co pays and billing associated with an employee’s selected health insurance plan will only apply when seeking or referred for additional services from an off-site primary care physician/specialist. SCS employees not covered by an SCS insurance plan can refer all specific billing questions regarding off-site medical care to the Employee Benefits Office.
 

What is the cost for family members on an eligible employee’s SCS insurance plan to visit an SCS Family Care Center?  
Family members covered by an employee’s SCS health insurance plan will be charged a co pay as listed on the member’s SCS insurance card.

 


 FEE COLLECTION: No cash is accepted as a co pay fee at the clinic.  
Credit cards, debit cards, flex cards, checks or money orders will be accepted at either location.  

 

WHAT DOES THE FEE COVER? The co pay for family members includes the cost of the office visit, as well as any in-stock generic medications that are prescribed. Prescribed medications that are not in-stock will be called into a patient’s preferred pharmacy. The patient will be required to pay any costs associated with his or her selected SCS insurance plan.

*During inclement weather, the Family Care Centers will only close if the district office closes or have an early closing. If you have a scheduled appointment, please call before you come. *  

 

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