Mental/Behavioral Health Supports

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At a time when so many lives have been disrupted by the COVID-19 pandemic and face-to-face mental health appointments can be challenging to schedule, timely access to outpatient care, and access in new and unique ways, is more important than ever. Behavioral health coaching and peer support services for low acuity issues such as anxiety, stress, depression, relationship issues and even substance use have quickly become a standard treatment option as they are effective and affordable, especially when delivered in a digital and virtual manner. Behavioral health coaching and peer support services are now a covered benefit via the Cigna Behavioral Health network. Customers can access coaching and peer support services as a first treatment option to provide more affordable care. 


  • Effective April 22, 2021 Cigna has contracted with Ginger, an on-demand 24/7 virtual behavioral health coaching provider, to further extend behavioral health access for our customers. Ginger’s mental health system provides access to care within two minutes of making the decision to reach out for help. Customers use these services through their standard behavioral health benefits. For clients, there is no added administrative cost. Customers can immediately begin accessing Ginger. Customer cost share, deductibles and OOP will be the same as with any other in-network Behavioral Health Office Visit based on plan design.

Ginger Behavioral Health Coaching Sign-up Instructions Flyer (see attached)


Cigna introduces the School Support Line – Offers help to students, parents and school staff dealing with mental health issues. Click here (attach Cigna Introduces School Support Line)

  • Cigna’s mission is to improve the health, well-being and peace of mind of those we serve, and beyond. These COVID-19 resources are available to anyone, whether you’re a Cigna customer or not.


Aunt Bertha – The Social Care Network (see flyer- Community Resources)

Search for free or reduced cost services by zip code, including medical care, food, job training, and more.

COVID-19 Mental Health Resource Hub

Psych Hub’s national coalition of mental health organizations provides a free resource hub,, to help people address their mental health needs during the COVID-19 pandemic.

Additional Behavioral & Mental Health Inpatient & Outpatient Services

Methodist Behavioral Health Center -

Lakeside Behavioral Health Systems -

Crestwyn Behavioral Health -

Parkwood Behavioral Health System - 

2022 Memphis-Shelby County Schools