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CONTACT INFO
3772 Jackson Avenue
Memphis, TN 38108
Phone: 901-416-5631
Service Desk: 901-416-2700 or

Information Technology

ABOUT US

Information Technology (IT) is a customer-focused division that provides technology-related services to all schools and administrative units within Shelby County Schools. IT supports SCS’s mission by providing technology leadership and integrated support systems and services. IT is committed to providing quality technology solutions and resources to support our teachers and administrators, to engage our students, and to assist our business partners in the effective business operations across the District. IT provides students and staff with effective tools, resources, business and data systems and infrastructure to manage and support student learning and development.


DIVISIONS

User Support Services – Verna Beale, Manager, Robert Brown, Manager and Kristofer Hughes, Manager
The Field Support Analysts provides direct technical support to all Shelby County Schools and administrative support staff members. The FSAs primary responsibility is to provide the first line of on-site field system support that includes hardware, software and software applications.


IT Service Desk – Rodney Young, Manager
The IT Service Desk provides essential support for information technologies at Shelby County Schools. The Service Desk is the first level of support through taking calls and gathering information needed to help resolve issues that arise in the District. The information gathered is used to resolve issues immediately, or route to Field Support for further analysis\resolution. Service Desk – 901-416-2700 Option #5 or hd.scsk12.org


Technology Development – Swetha Valluru, Manager
Technology Development team primary focus is on the Employee Serve Applications. This process includes automating processes and providing technology services such as access to data and implementing custom web applications/reports throughout the District. The Technology Department team maintains applications such as the ERP System as well as the AMSI & Data Warehouse.


Application Development – Padmalakshmi Karri, Manager
Application Development team maintains the District’s Student Management System/Student Information System (SIS) and participates in data integration processes between the SIS and other systems/programs. The team also develops in-house Intranet web applications for SCS business teams.


Enterprise System Services – Rodney Young, Manager
The Enterprise System Services team is responsible for the design, administration, and security for network-based applications. ESS also oversees e-mail systems, virus protection and server administration.


The Networking and Telecommunication – Lance Burgess
The Networking and Telecommunication team manages and maintains over 180 sites for The Shelby County School District. With over 110,000 students, the cisco infrastructure is able to support the wireless and wired network, as well as offer VOIP opportunities. The networking/telecommunication team provides the following:

  • Onsite and remote network analysis
  • Support and training to customers
  • Assists in planning installations, migrations and implementations of network components
  • Assists in project planning, presentation and implementation
  • Follows established security procedures
  • Analyzes, develops and implements ideas for improved efficiency and effectiveness
  • Adhere to established change control procedures and all other division standards and procedures
  • Supports VOIP telephone system

Currently the network has 10G pipe going to about 80% of SCS sites, over 4,000 cisco access points for the wireless network and over 2000 switches to support the wired network. With the constant change in technology and the impact it has on the educational landscape, the Networking/Telecommunication team is exploring ways to improve the network in ways that is beneficial to the students.