Business Relationships & Customer Service

Lead: VERNA BEALE, Director
The departments which comprise the work of Business Relationships and Customer Service are Field Services and the Service Desk. These areas are considered to be the front facing, customer service units within the Information Technology division. Our purpose is to ensure we are implementing and supporting technology initiatives which create customer and/or business value that align with Shelby County Schools’ mission and vision. We strive to provide our internal customers with highly effective and quality customer service designed to respond to the district’s need for efficiency and productivity. It is our commitment to provide excellence, flexibility, and integrity to each and every district employee of Shelby County Schools.

Field Support Services

Lead: Zone 1 – CORVELL YOUNG, Manager
Zone 2 – KRISTOFER HUGHES, Manager
Zone 3 – ROBERT BROWN, Manager
The Field Support Analysts provides direct technical support to all Shelby County Schools and administrative support staff members. The FSAs primary responsibility is to provide the first line of on-site field system support that includes hardware, software and software applications.

IT Service Desk – Regina Nelson, Manager
The IT Service Desk serves as the first point of contact to all district employees. Providing our customers/end-users with troubleshooting, guidance, and customer service for the vast information technologies at Shelby County Schools. Through telephone support, we gather the necessary information to resolve issues immediately or dispatch the appropriate Field Support for further analysis/resolution. The IT Service Desk can be reached at [email protected] or the self-service portal (Footprints) can be accessed via the web at hd.scsk12.org.

IT Service Desk

Lead: REGINA NELSON
The IT Service Desk serves as the first point of contact to all district employees. Providing our customers/end-users with troubleshooting, guidance, and customer service for the vast information technologies at Shelby County Schools. Through telephone support, we gather the necessary information to resolve issues immediately or dispatch the appropriate Field Support for further analysis/resolution. The IT Service Desk can be reached at [email protected] or the self-service portal (Footprints) can be accessed via the web at hd.scsk12.org.

Finance & Operations

Lead: LATACHA FIFER, Highly Specialized Strategic Planning Advisor
The Highly Specialized Strategic Planning Advisor serves as the liaison between the CIO and our Stakeholders. The Advisor is responsible for managing the overall Budget, Accounts Payable, Human Resources, Contracts Agreements, District Telecommunications as well as the USAC E-rate Application Program for the IT Department

Project Management

The Project Management Office (PMO) provides project management guidance, leadership, and assistance to district and department technology initiatives that are aligned to the strategic goals and vision of Shelby County Schools. The purpose of the PMO is to ensure all projects are successfully facilitated and guided from initiation to closure...on time, in scope, and within budget.

Click here to submit a project management request.

ERP Functional Support

Lead: ANDRA STEED, Manager
The ERP Support team provides guidance and hands-on support to the business customers, including those in Finance, Human Resources and Business Operations. The team partners with business users to analyze, design and develop solutions to complex business and technical problems. The team also provides technology services such as access to data and implementing custom web applications/reports throughout the District.

Technology Development

Technology Development team primary focus is on the Employee Serve Applications. This process includes automating processes and providing technology services such as access to data and implementing custom web applications/reports throughout the District. The Technology Department team maintains applications such as the ERP System as well as the AMSI & Data Warehouse.

Application Development

Lead: KEVIN WILLIS, Manager
Application Development team maintains the District’s Student Management System/Student Information System (SIS) and participates in data integration processes between the SIS and other systems/programs. The team also develops in-house Intranet web applications for SCS business teams.

Enterprise System Services

Lead: REGINALD HARRIS, Manager
The Enterprise System Services team is responsible for the design & administration for network-based applications. ESS also oversees e-mail systems, virus protection and server administration.

IT Security Services

Lead: RODNEY YOUNG, Manager
Security Services is responsible for establishing IT security policies for the district along with monitoring, reporting and contributing to the resolution of any IT security issues

Networking and Telecommunication

Lead: LANCE BURGESS, Manager
The Networking and Telecommunication team manages and maintains over 180 sites for The Shelby County School District. With over 110,000 students, the cisco infrastructure is able to support the wireless and wired network, as well as offer VOIP opportunities. The networking/telecommunication team provides the following:

• Onsite and remote network analysis
• Support and training to customers
• Assists in planning installations, migrations and implementations of network components
• Assists in project planning, presentation and implementation
• Follows established security procedures
• Analyzes, develops and implements ideas for improved efficiency and effectiveness
• Supports VOIP telephone system